Returns

If you should change your mind about your Cawligraphy purchase, then you have 7 working days to return your purchase. 

You MUST notify us via email to hello@cawligraphy.com before returning ANY item. 

Please state in the email: 

  • Your name 
  • Order number  
  • Reason for returning the item/s  
We are unable to accept returns for personalised/customised orders unless faulty/damaged. 


Unfortunately we are unable to process exchanges at this time. 

Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return. 

Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs. 

On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment. 

This does not affect your statutory rights.